VR02 - Customer Service


VR02 provides students with an overview of customer service requirements as it affects them in their job role in the recovery industry. It is also about maintaining effective working relationships with colleagues and the wider public.

Learning Outcomes

  • How to build and maintain effective working relationships
  • Different forms of communication used within the recovery industry
  • Identification of different types of customers and their needs
  • Identification of potentially dissatisfied customers and how to deal with the situation
  • How to create a positive impression of yourself and your organisation
  • Demonstrate through role playing the skills learned
Module/course type
Core Modules
Recommended duration (full course)
4 hours
Driver CPC available
DCPC course number
CRS 1280-540