National Training Scheme - Complaint Notification

Should a complaint be necessary please follow the process below.

  1. If your complaint is about a National Training Scheme training provider please ensure you have followed the complaints procedure for the relevant training provider first. 
  2. If after this you remain unhappy, please complete the form below and send it to the address or email address above. (clicking the top right arrow allows you to print it).
  3. Please enclose copies of any correspondence you have had with the training provider or any other evidence you feel is relevant.
  4. IVR (UK) Ltd will acknowledge your correspondence within 5 (five) working days and provide you with either a resolution, or an action plan to clear the complaint, within 15 working days.