ICRS29269/540 - Health Safety and Customer Service

Provides participants with an overview of health and safety requirements and of customer service requirements as it affects them in their job role in the recovery industry. It provides participants with the knowledge required to comply with legislation and to understand their duty of care in maintaining their own safety and the safety of others, at all times in the workplace and to maintain effective working relationships with the wider public.

Learning Outcomes
• Health and safety requirements applicable to rescue and recovery
• The regulations, ACOPs and guidance used in rescue and recovery
• Recognise good and bad health and safety practices
• To fully understand their role in maintaining health and safety in the workplace
• Personal protective equipment and its use
• Identify different types of customers and their needs
• How to create a positive impression of yourself and your organisation
• How to identify a potentially dissatisfied customer and deal with the situation