ICRS29269/540 - Health Safety and Customer Service

Provides participants with an overview of health and safety requirements and of customer service requirements as it affects them in their job role in the recovery industry. It provides students with the knowledge required to comply with legislation and to ensure that they are able to keep themselves and others safe and to maintain effective working relationships with the wider public.

Learning Outcomes

Health and safety as it affects working at the roadside and in vehicle recovery
Personal protective equipment and its use
Responsibilities of an individual with regards to accident prevention in the workplace
Fire prevention, evacuation and fire procedures
Good housekeeping procedures within the workplace
Hazards and risks relating to work equipment and resources
How to build and maintain effective working relationships
Identification of different types of customers and their needs
How to create a positive impression of yourself and your organisation