VR02 - Customer Service

VR02 provides students with an overview of customer service requirements as it affects them in their job role in the recovery industry. It is also about maintaining effective working relationships with colleagues and the wider public.
Learning Outcomes

How to build and maintain effective working relationships
Different forms of communication used within the recovery industry
Identification of different types of customers and their needs
Identification of potentially dissatisfied customers and how to deal with the situation
How to create a positive impression of yourself and your organisation
Demonstrate through role playing the skills learned