VR21 - Recovery Incident Manager


Aimed at identifying and developing key individuals to manage the operations at a major recovery incident.

Candidates attending this course will already have in depth experience in the recovery industry, can assess, plan, lead and coordinate the recovery work at an incident in an efficient, professional and organised manner.

Certification for this module will be gained after rigorous assessment of the candidate’s abilities, their knowledge and previous experience in all types of recovery situations. Includes multiple choice paper examinations, practical role playing workshops and assessment of the candidate’s experience throughout.


  • Definitions of a “major incident” and a “major incident manager”
  • Identification of the roles and responsibilities of the attending emergency services
  • Risk assessment and record logging at a major incident
  • Effective communication with emergency services managers and their teams
  • Planning and recovery for any given major incident
  • Template and report writing, post recovery, for a given customer
  • Incident manager’s duties, responsibilities and limits of authority
  • Effectively assess, organise and deploy the recovery equipment required

Practical Skill Assessment

  • The module will be assessed using recovery scenarios. Candidates must demonstrate their competency to manage and safely accomplish a major recovery incident
Module/course code
Module/course name
Recovery Incident Manager
Module/course type
Duration (full course)
14 hours
Duration (refresher course)
7 hours
Combined course?
DCPC accreditation