VR02 - Customer Service Skills


The delivery of customer service in an effective and professional manner. Includes the need to develop a positive working relationship with both the customer and colleagues and the need for early recognition of the customer’s needs.


  • The importance of effective communication
  • Different forms of communication used within the recovery industry
  • Identification of potentially dissatisfied customers
  • Identification of the different types of customers and their needs

Practical Skill Instruction

  • Demonstrate through role playing the skills learned
Module/course code
Module/course name
Customer Service Skills
Module/course type
Core Modules
Duration (full course)
4 hours
Duration (refresher course)
2 hours
Combined course?
DCPC accreditation
DCPC course number
CRS 1280-540