QUALITY POLICY FOR IVR (UK) LTD
It is the policy of the company IVR (UK) Ltd. to provide a regulatory and administrative role for the NHSS17 Scheme. The company will aim to provide a scheme that is robust and consistent, with the intention of raising standards within the recovery sector through training, developing National Training Scheme accreditation and modular training courses for the recovery industry.
The Quality Policy is implemented through the operation of the IVR Group Quality Management System, which meets the requirements of BS EN ISO 9001:2015; the company is committed to the continual improvement and effectiveness of the system operated within the business activity.
The company will set quality and business objectives at Management Review, achieving these objectives will be monitored at regular management meetings.
This policy applies to all company employees, directors, training providers and instructors, to perform his or her work to the highest standards at all times, so that continual improvement of the company’s systems and customer satisfaction can be achieved.